GENERAL SALES CONDITIONS
These General Sales Conditions shall apply to the purchase of products via the e-commerce website www.unpunto.it, which is the property of Arteinveste Srl with registered office in Brescia, Via Luigi Rizzo, 40 – VAT no. 038210909862017.
All purchases are regulated by the provisions referred to in Legislative Decree No. 185/99 and No. 206/05 and, with regard to the protection of confidentiality, by the legislation of Legislative Decree 196/03 (Privacy).
The General Use Conditions may be updated and/or modified at any time without prejudice to the right of withdrawal and shall enter into force from the moment of their publication on the website.
The applicable General Sales Conditions will be the ones in force at the time of purchase.
Un Punto di Arteinveste Srl reserves the right to refuse, at its discretion, the subscription/registration of a user on the website www.unpunto.it; in addition, it reserves the right not to accept anomalous orders (e.g. for amount, frequency, mode, etc.).

CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL SALES CONDITIONS
To proceed to the conclusion of a sales contract on the website www.unpunto.it it is preferable to register on the Website, entering the personal data or Access Credentials (name and surname,email address, password). Registration is free and a confirmation email will be sent to the given address.
Registration Credentials shall be kept confidential and not transferred to any third party or misused; in addition, all operations carried out using such Credentials shall be deemed to have been carried out by the Customer to whom they refer. If a Customer prefers not to register on the website, it is possible to proceed to the purchase in a “Guest” mode. The sales contract concerning the products of the website www.unpunto.it shall be deemed concluded when the purchase order (in electronic form) is sent electronically by the Customer to Un Punto di Arteinveste Srl. A Customer who purchases on the website www.unpunto.it is required to read carefully the General Sales Conditions.
When he/she proceeds to his/her purchase order, the Customer claims to have read and accepted the General Sales Conditions and to comply with them in his/her dealings with Un Punto di Arteinveste Srl. The sales contract is deemed concluded in Italy and governed by the Italian Law.

PAYMENTS
The purchase order shall be executed and dispatched within 2 working days of receipt/verification of the payment. If any failure occurs, the purchase order shall be canceled; Un Punto di Arteinveste Srl will inform the Customer by email within 2 working days. Credit card payments can count on the safety of the PayPal system.
For each transaction undertaken via the PayPal system the Customer will receive an email with a confirmation/summary/notification of such transaction. The Consumer will be able to access this service even if he/she does not have any PayPal account.

PRICES
All the prices of the products on the website www.unpunto.it are expressed in Euros (€) and inclusive of all taxes, charges and fees.
They may be updated and/or modified at any time and may be subjected to promotional campaigns and/or special offers.
The amount of the shipping costs will be shown on the summary of the purchase order.

SHIPPING
Un Punto di Arteinveste Srl delivers to Italy, Europe and all over the world from Brescia (Italy) by Speedy Service. The Customer is required to verify the accuracy of the delivery address in order to prevent any unpleasant failure or delay in delivery. The order will be dispatched within 2 working days of receipt/verification of payment.
Un Punto di Arteinveste Srl shall send an e-mail with the confirmation of the order and the instructions to track the shipment. With the standard delivery method your purchase will be delivered in Italy within 48/72 hours (not including Saturdays, Sundays and public holidays). Shipments within the EU will be delivered within 48/96 hours.
If these deadlines are missed, Un Punto di Arteinveste Srl shall undertake to verify the reason. In any event, Un Punto di Arteinveste Srl does not take responsibility for any loss and/or late delivery. The Customer shall promptly check the integrity of the package and, if any sign of breaking and/or any anomaly regarding the integrity of the content is detected, he/she is invited to accept the delivery “with reservations”, specifying this choice at the moment of signing the delivery note. The Customer shall report the matter by e-mail to online@unpunto.it.
The Customer can always choose other particular delivery methods by sending an e-mail to online@unpunto.it.

NON-EUROPEAN COSTS
The Customer shall be liable for any custom duties and specific taxes.

COMPLAINTS
Any complaint or request for clarification shall be sent by-email to online@unpunto.it.
Un Punto di Arteinveste Srl shall answer to such requests within 2 working days.

ORDER CANCELLATION
Un Punto di Arteinveste Srl shall be entitled to cancel a purchase order if the payment was unsuccessful and shall inform the Customer by e-mail. The Customer shall be entitled to cancel a purchase order if the order has not been confirmed and/or shipped yet and shall inform Un Punto di Arteinveste Srl by sending an email to online@unpunto.it; this cancellation shall grant the reimbursement of the total amount of the order to the Customer, including the shipping charge.

RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the sale contract without any penalty and without having to provide motivation at the latest within 15 working days from the delivery/receipt of the item purchased (proof that the order was received is the date on the delivery note). To exercise the right of withdrawal the Customer is required to inform Un Punto of his/her decision by sending an explicit statement to online@unpunto.it or by registered post with acknowledgement of receipt to: Un Punto in via Luigi Rizzo 40, 25125 – Brescia (Italy).
In this statement the Customer has to specify his/her will to withdraw from the contract, the purchase order reference and the item on which he/she intends to exercise the right of withdrawal. A model withdrawal form is available here.
The Customer shall also be required to return the item concerned at the latest within 15 working days from the receipt (as for the deadline, the item shall be deemed to be returned at the time of being taken over by the carrier commissioned to deliver it).
The integrity and good condition of the returned product constitutes an essential requirement for the exercise of the right of withdrawal. Un Punto reserves the right to refuse refunds or exchanges for products that have been used, altered, modified in any way or damaged by detergents/additives or by the Customer’s malpractice.
The item shall be returned in its original package, or in any case adequately packaged and/or protected, together with a copy of the received delivery note.
The Customer shall bear the costs of returning an item. If the right of withdrawal is exercised in accordance with the provisions established and all the conditions have been fulfilled, Un Punto shall:
– reimburse the Customer free of charge
– by bank transfer or by crediting a PayPal account as in the initial purchase transaction
– as soon as possible and in any case within 30 working days from the date of the receipt of the notification of withdrawal The amount of reimbursement is equivalent to the cost of the item at the time of its purchase, not including shipping expenses.
If the terms and conditions are not correctly complied with, the Customer will not be entitled to a refund. He/She will nonetheless be able to have the returned item back, in the conditions in which Un Punto received it, bearing the shipping costs.
As provided for in Legislative Decree 6/9/2005 No. 206 and as required by Article 55 of the Consumer Code, the right of withdrawal shall be exercised exclusively by Customers who purchase products for purposes which are outside their professional activity.

RETURNS AND REFUNDS
As above, in order to be returned and reimbursed, the Un Punto item must be handled with care; it cannot be used, worn (if not for trying it on), altered or modified in any way – let alone cleaned or washed not following the instructions on the label.
That understood, any request for returns and refunds shall be sent and substantiated by e-mail to online@unpunto.it, at the latest within 15 working days from the receipt of the item purchased.
Un Punto shall answer to such requests within 2 working days, analysing the problems which have arisen and outlining the procedures to be followed by the Customer in order to return the item.
The item concerned shall be returned to Un Punto in its original package, or in any case adequately packaged and/or protected, together with a copy of the received delivery note, at the latest within 15 working days from its receipt.
Once received the item and verified its integrity and good condition, Un Punto shall send a notification attesting the acceptance of the withdrawal within 10 working days. Consequently, within 30 working days, Un Punto shall reimburse the Customer free of charge by bank transfer or by crediting a PayPal account as in the initial purchase transaction.
The amount of reimbursement is equivalent to the cost of the item at the time of its purchase, not including shipping expenses.
The Customer shall bear the costs of returning an item.
If the terms and conditions are not correctly complied with, the Customer will not be entitled to a refund. He/She will nonetheless be able to have the returned item back, in the conditions in which Un Punto received it, bearing the shipping costs.

CONTENT OF THE WEBSITE AND INTELLECTUAL PROPERTY RIGHTS
The contents of Un Punto di Arteinveste Srl that are published on the website www.unpunto.it, including images, models, embroidery, pictures, texts, documents, drawings, logos and any other material in any format, are protected by copyright and by any other intellectual property right of Un Punto di Arteinveste Srl. Any reproduction, alteration, duplication, modification, copy, distribution and sale is not permitted without prior permission of Un Punto di Arteinveste Srl.
It is also forbidden to use images and contents of the website www.unpunto.it and to exploit them for commercial and/or advertising purposes.

PROTECTION OF PERSONAL DATA
Un Punto di Arteinveste Srl is the subject processing the Personal Data collected at the registration stage on the website and/or provided by the Customer whilst purchasing, except for data concerning the payment procedure. As regards the processing of Personal Data, detailed information is available here.